McDermott Just Changed The Game. Again.
And this time the numbers speak for themselves.
ServiceNow just launched Autonomous Workforce. AI that works inside your organisation handling the high volume everyday requests so your people do not have to.
Bill McDermott ran it inside ServiceNow first. Here is what happened
Not a pilot. Not a forecast. Production.
This is not about doing more with less. It is about freeing your best people for the work that actually moves the business forward.
None of this surprised McDermott. He saw it coming. On the Q1 2026 earnings call he said:
Here is what that looks like in practice:
Your best people should be creating the future. Not managing the present.
And the gap between revenue and cost flows straight to the bottom line. Quarter after quarter.
NVIDIA, Anthropic, OpenAI, Microsoft and Cisco are all building on the same platform. That is not a coincidence. That is a signal.
In 2026 competitive advantage is not about who has the best people. It is about how intelligently those people are supported.